Managed IT Services for Hospitality

Secure, reliable guest experiences from check-in to check-out

CDMA Services Ltd — Managed IT & Cybersecurity
Nicosia, Cyprus (serving EU/MEA)
+357 22 028014 • sales@cdma.com.cy • www.cdma.com.cy

The Challenge in Hospitality IT

Your guests expect flawless connectivity

Hotels face unique IT demands that traditional managed services can’t address. Peak seasons bring surges in network traffic, whilst 24/7 operations mean there’s no downtime window for critical systems.
  • Seasonal peaks with 2–4 devices per guest requiring high-density Wi-Fi
  • Complex PMS/POS integrations across multiple vendors and properties
  • Strict network segmentation between guest, back-of-house, and payment systems
  • Payment security (PCI DSS) and privacy compliance (GDPR) requirements
  • Critical uptime for reservations, IPTV, VoIP, door locks, and CCTV infrastructure
  • Comprehensive mobile coverage (DAS) throughout the property, eliminating dead zones in basements, thick walls, and conference areas
Every minute of downtime directly impacts revenue, guest satisfaction, and brand reputation. Traditional IT support isn’t built for hospitality’s unique operational tempo.

What CDMA Delivers

Three integrated pillars designed specifically for hospitality operations, ensuring your technology enhances rather than hinders the guest experience.

Resilient Infrastructure

  • SD-WAN with automatic failover internet connectivity
  • Wi-Fi 6/6E high-density networks
  • Enterprise LAN switching with secure VLAN segmentation
  • Guest, PMS, IoT, and admin network isolation

Secure Operations

  • 24/7 network monitoring and MDR/SOC services
  • Advanced endpoint protection and threat detection
  • Continuous vulnerability management
  • Automated backup and disaster recovery

Hotel-Grade Productivity

  • PMS/POS system continuity and monitoring
  • Teams Phone and VoIP support for front desk
  • IPTV and digital signage management
  • Conference AV and guest application support

Our hospitality-tuned runbooks ensure maintenance windows align with your low-occupancy periods, minimising guest impact whilst maximising system reliability.

Hospitality Network Architecture

A properly segmented network protects guest data, ensures PCI compliance, and maintains performance across all property systems simultaneously.
01

Internet & SD-WAN Layer

Dual-ISP failover with intelligent traffic routing ensures continuous connectivity even during provider outages.
02

Core Security & Switching

Next-generation firewall and managed switches create secure network boundaries with deep packet inspection.
03

VLAN Segmentation

Isolated networks for Guest Wi-Fi, PMS/POS, Administration, IoT devices, CCTV, and IPTV systems prevent lateral movement.
04

Access Control

Branded captive portal with RADIUS authentication, room-based access, and marketing data capture integration.
05

Monitoring & Logging

SIEM platform collects security events, traffic patterns, and system health metrics for 24/7 threat detection.
Micro-segmentation ensures that a compromised guest device cannot access payment systems or property management infrastructure, maintaining both security and compliance.

Guest Wi-Fi & Captive Portal Experience

A properly segmented network protects guest data, ensures PCI compliance, and maintains performance across all property systems simultaneously.

Seamless connectivity that drives satisfaction

Guest Wi-Fi quality directly impacts online reviews and repeat bookings. Our high-density wireless design handles hundreds of concurrent devices whilst maintaining performance in every room and public space.

Enterprise-grade wireless design

Wi-Fi 6/6E access points with seamless roaming, bandwidth management per room, and automatic channel optimisation for conference spaces and high-occupancy areas.

Branded guest portal

Customised captive portal with voucher codes, room-based authentication, and PMS integration for automatic access provisioning at check-in and removal at check-out.

Network analytics

Track dwell time, device types, peak usage patterns, and coverage gaps to optimise both network performance and marketing opportunities.

Conference Revenue Impact:

Reliable, high-capacity Wi-Fi in meeting spaces directly drives conference bookings and event revenue. Poor connectivity leads to contract penalties and lost repeat business.

Property Systems Continuity

Your property management and point-of-sale systems are the operational heartbeat of your hotel. Our proactive monitoring ensures they’re always available when your staff and guests need them.

Seamless connectivity that drives satisfaction

Guest Wi-Fi quality directly impacts online reviews and repeat bookings. Our high-density wireless design handles hundreds of concurrent devices whilst maintaining performance in every room and public space.

PMS/POS Monitoring

Continuous health checks of services, database performance, and application response times. Scheduled backups with automated verification, and maintenance windows coordinated with low-occupancy periods to minimise guest impact.

IPTV & Digital Signage

Content distribution monitoring, channel availability verification, and rapid response to guest complaints. Health checks ensure lobby displays and in-room entertainment deliver consistent experiences.

Teams Phone & VoIP

Call routing integrity for front desk and internal communications, reception console availability monitoring, and SLA-backed response for any telephony issues affecting guest services or operations.

Front Desk Never Down: Our architecture includes LTE/5G failover for VoIP systems, ensuring reception can always take reservations and assist guests even during primary internet outages.

Cybersecurity for Hotels

Prevent

  • Next-generation firewall with application awareness and intrusion prevention
  • Endpoint detection and response (EDR) on all workstations and servers
  • Advanced email security filtering phishing and malware
  • Web content filtering and DNS security
  • Privileged access management for administrative accounts

Detect & Respond

  • 24/7 managed detection and response (MDR) with dedicated SOC
  • Playbooks for ransomware, POS skimmers, and phishing attacks
  • Threat isolation within 15 minutes for Priority 1 incidents
  • Forensic investigation and root cause analysis
  • Regulatory incident reporting support

PCI DSS Compliance

Network segmentation, encryption, access controls, and logging aligned to Payment Card Industry Data Security Standard requirements for cardholder data protection.

GDPR Alignment

Guest data processing controls, breach notification procedures, data minimisation practices, and records of processing activities supporting General Data Protection Regulation obligations.

Mobile DAS Solutions​

Ensure ubiquitous 4G/5G coverage throughout your property, from basement car parks to top-floor suites. Our Nextivity-powered Distributed Antenna Systems eliminate dead zones, enhancing both guest satisfaction and operational efficiency.

Guaranteed Coverage

Blanket 4G/5G signal in every corner of your hotel, including challenging areas like basements, thick-walled rooms, and expansive conference centres.

Superior Guest Experience

Guests enjoy reliable personal mobile connectivity for calls, streaming, and apps, reducing reliance on Wi-Fi and improving overall stay satisfaction.

Enhanced Operations

Seamless mobile communication for staff, enabling faster response times for maintenance, housekeeping, and emergency coordination, boosting productivity.

Future-Proof Technology

Our solutions support current and emerging 4G/5G bands, ensuring your investment remains relevant as mobile network technology evolves.

Backup & Disaster Recovery

Your operations protected

System failures, ransomware attacks, or natural disasters shouldn’t cripple your property. Our backup and disaster recovery strategy ensures rapid restoration of critical systems with minimal data loss.

Comprehensive backup coverage

Server, database, and PMS backups with 15-minute recovery point objective (configurable). Daily automated offsite replication to geographically separate storage ensures data survives site-level incidents.

Immutable protection

Backup copies stored in immutable format prevent ransomware encryption. Quarterly restore tests validate recovery procedures and identify issues before emergencies occur.

Documented recovery procedures

DR runbook defines recovery time objectives for PMS, POS, VoIP, and Wi-Fi controller systems. Clear escalation paths and tested procedures reduce stress during actual incidents.

Cost-Benefit Analysis:

A one-hour PMS outage during high season costs thousands in lost bookings and chargebacks. Our DR investment typically pays for itself after preventing just one significant incident.

SLA & Support Model

Choose the service level that matches your operational requirements and budget. All tiers include proactive monitoring, security management, and expert hospitality IT support.
Our escalation path ensures critical issues reach senior engineers and management immediately. Service desk KPIs track first-call resolution, average handle time, and customer satisfaction to maintain service excellence.
Service Element
Essential
Standard
Premium

Coverage Hours

8×5 (Business Hours)

12×5 (Extended Days)

24×7×365 (Always On)

P1 Remote Response

15 minutes

15 minutes

15 minutes

P2 Remote Response

1 hour

1 hour

30 minutes

P3 Remote Response

4 hours

4 hours

2 hours

Onsite (Metro Areas)

By agreement

P1: 4 hours

P1: 2 hours

Service Desk Languages

English & Greek

English & Greek

English & Greek

Account Reviews

Annually

Quarterly

Monthly

CDMA Services Ltd

Secure, reliable guest experiences from check-in to check-out

Modern hospitality demands seamless, secure, and always-on IT infrastructure. CDMA Services Ltd provides comprehensive managed IT solutions tailored for hotels, ensuring your technology enhances guest satisfaction and operational efficiency, protecting both your revenue and your reputation.

Our Core Service Pillars

Resilient Infrastructure

Ensuring your critical systems are always available and performing optimally.

Secure Operations

Protecting your data, guest information, and property from cyber threats.

Hotel-Grade Productivity

Empowering staff with reliable tools and guests with superior connectivity.

Key Services

Network Architecture

Robust, scalable, and secure network design for all hotel operations and guest services.

Guest Wi-Fi & Captive Portal

High-speed, reliable guest internet access with customisable branding and analytics.

Property Systems Continuity

24/7 monitoring and management of PMS/POS, IPTV, digital signage, and VoIP systems.

Cybersecurity

Advanced protection, detection, and response against evolving cyber threats, including PCI DSS and GDPR alignment.

Mobile DAS Solutions

Ubiquitous 4G/5G coverage throughout your property, eliminating dead zones for guests and staff.

Backup & Disaster Recovery

Rapid restoration of critical systems with minimal data loss, immutable backups, and documented recovery procedures.

SLA & Support Model

Service Element
Essential
Standard
Premium
Coverage Hours
8×5 (Business Hours)
12×5 (Extended Days)
24×7×365 (Always On)
P1 Remote Response

15 minutes

15 minutes

15 minutes

P2 Remote Response

1 hour

1 hour

30 minutes

P3 Remote Response

4 hours

4 hours

2 hours
Our escalation path ensures critical issues reach senior engineers and management immediately. Service desk KPIs track first-call resolution, average handle time, and customer satisfaction to maintain service excellence.

Your Value Proposition

With CDMA Services Ltd, you gain a dedicated IT partner focused on delivering a superior guest experience and safeguarding your hotel’s operations. Our proactive approach to infrastructure, security, and support protects your revenue by preventing costly downtime and ensures your guests enjoy a seamless, connected stay from check-in to check-out.