Network Operations Centre (NOC)

Ensure uninterrupted service and accelerate issue resolution with CDMA’s white-label 24/7 NOC, built to extend your MSP offering and delight your clients. Instant credibility under your brand, automated alerts, rapid remediation, and certified engineers safeguard uptime. Scale coverage per client, reduce costs, and grow revenue without expanding your internal team.

What Is a Network Operations Centre (NOC)?

A Network Operations Centre (NOC) is the nerve center for monitoring, managing, and maintaining critical IT infrastructure, 24 hours a day, 7 days a week. CDMA’s white-label NOC service extends your MSP offering by providing:

Proactive Visibility: Instead of waiting for a ticket or phone call, your clients’ environments are watched around the clock. Potential issues are caught before they escalate into outages.
Rapid Response & Remediation: Automated alerts and scripted remediation workflows resolve common problems the moment they arise, reducing mean time to repair (MTTR) and preserving your clients’ productivity.
Scalability without Overhead: You get a full NOC team with Level 1 analysts, engineers, and specialists, without hiring an internal staff. As your client base grows, CDMA scales the service without interruption under your brand.

Our NOC delivers:

1. Continuous Remote Monitoring & Management

We connect to your preferred RMM platform or deploy our own SaaS agents to monitor workstations, servers, and network devices around the clock.

2. Proactive Alerting & Automated Remediation

Default notification profiles detect threshold breaches, then trigger remediation tasks automatically or on your schedule to eliminate incidents before they impact users.

3. Flexible Coverage Options

Choose the SLA that fits each client:

24/7/365 support.
In-hours (your business hours).
Out-of-hours (nights, weekends, holidays).

4. Preventive Maintenance

Scheduled patch deployment (OS and third-party), AV definition updates, disk cleanup, health checks, and more, all driven by best-practice maintenance templates.

5. Root Cause Analysis (RCA)

For any unplanned server shutdown or reboot, our engineers analyse event logs and memory dumps, then deliver a detailed RCA report outside of SLA to prevent recurrence.

6. Scalable Service Packages

Optimize performance and save costs with our business cloud hosting. Perfect for startups and SMBs, our solutions deliver reliability, speed, and scalability without compromising security.

7. Dedicated NOC Expertise

Scheduled patch deployment (OS and third-party), AV definition updates, disk cleanup, health checks, and more, all driven by best-practice maintenance templates.

Why CDMA NOC?

✔ Expand your service portfolio without increasing headcount.

✔ Apply automation to cut mean-time-to-resolve.

✔ Provide turnkey, white-labeled 24/7 support under your brand.

Managed IT

Professional Services

IT Strategy